FAQ

Items' availability

All items appearing in our website are available for immidiate shipping. In case you have ordered an item that in the meantime of us receiving your order turns out of stock, you will be notified in your order's confirmation email and you will not be charged.

 

Payment options

Credit or debit card (Visa, Mastercard). We offer secure transactions encrypted in SSL-128 bit andverified by Verisign.
For physical products' order, tour card will be charged upon its shipment.
For digital products' or ohysical and digital products' order (mixed shopping cart), your credit card will be charged upon your order's confirmation.

Transfer to Paypal account (to cover Paypal charges, there is a 5%s fee on the total purchase price): sales@izitrax.com

Transfer to bank account:
Bank Name: EFG Eurobank
BIC/SWIFT: EFGBGRAA
IBAN: GR7702602020000370201099117 
Your order will be dispatched as soon we receive your payment.

If you are ordering outside the E.U., 19% VAT will be deducted from the total purchase price.

 

Delivery time

All orders received until 5pm CET are processed and sent out the same day.

For anywhere in Europe it will take 2-4 working days for your order to be delivered. For the rest of the world 3-8 working days.

In case you haven't received your order within 15 days after the confirmation email receipt please notify us by sending us an email in: cs@izitrax.com and we will refund or replace your order.

 

Order now, ship later.

You can do so by using our wishlist. Please, consider that in the meantime of you confirming your order some items may turn out of stock. In this case you will be notified in your order's confirmation email and you will not be charged.

 

Shopping Cart/Wishlist

Please, login for being able to use either two applications.

 

Security

IZITrax.com is totally aware and fully respects the importance of privacy.

All personal and transaction information is safe and classified by the following means:

 

User recognition

The username and password you are using for logging-in in IZITrax.com guarantee maximum safety for your personal data. We suggest you change often your password and in case you have a leak of your login info you should contact us as soon as possible.

 

Secure personal data transfer

IZITrax.com uses SSL-128bit encryption for data transfer verified by Verisign, Inc.

 

Automated logout

In case of lack of activity for 20 minutes you are automatically logged out

 

Limited Access (firewall)

Access to our servers is controlled by a firewall.

 

Encryption

At any point you input personal or transaction data, the information is encrypted using SSL 128-bit.

 

 

Items' condition

All items listed in IZITrax.com are new copies. 
High quality mp3 files, in 192kbps and CBR, encoded with the latest Lame encoder, are available as "Compressed" digital files.  
High quality mp3 files, in 320kbps and CBR, encoded with the latest Lame encoder, are available as "Cd Quality" digital files.
All digital files available in IZITrax.com are free of DRM protection and ready for use in any mp3 player.

 

Returns - Refunding

In case we deliver wrong order or damaged product you have the right to return them within 20 days and we will take care of you getting what you ordered in excellent condition as soon as possible and at our expense!

Please, be sure to notify us by email (cs@izitrax.com) before you return, your returns to be intact (exactly in the same condition they were received) and to include the receipt or the delivery note-invoice.

 

Updating Account Information

You can update anytime your account information including: name, email and password by visiting the "My Account" page. You have to login to proceed. In case you forgot your password just click on the link: forgot my password and a new one will be sent to you after you fill-in the required details appearing on your screen.